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Medical Workforce Training

New Approaches to Patient Centered Care
More than half (54%) of healthcare executives say patient experience and satisfaction is one of their top three priorities. (HealthLeaders Media’s Industry Survey data)

Medical departments have long realized that fragile relationship between the patient and the healthcare worker is tightly linked to patient safety and the financial viability of the medical facility. This concept has globally begun to transform medicine from a value based system to a quality based model. At LET International, we realize that treating your patients’ medical conditions can often be an overwhelming task leaving little time for soft skill training. Our consultants assist institutions in the seamless incorporation of patient and employee engagement into the culture of the medical facility.
Conditions can often be an overwhelming task leaving little time for soft skill training. Our consultants assist institutions in the seamless incorporation of patient and employee engagement into the culture of the medical facility. We evaluate the “flow” of the department based on the 3 most important factors of medical practice. People, Process , and Environment. We advise and aid in the building of sustainable protocols aimed at creating an atmosphere of Patient Centered Care. We are dedicated at maximizing patient experience and employee engagement. We assist our clients in understanding: 

  • The relationship between employee engagement and the patient’s experience
  • The differences between “Customer Service & Patient Experience 
  • The relationship between Labor Costs and the Disengaged Employee
  • The relationship between the dissatisfied patient and hospital readmittance rate
  • The importance of Leading, Empowering, and Teaching the medical support staff
  • CSteps in Reshaping  the Culture of the Medical Facility 
  • The importance of Managing the Patient’s Expectations